Returns & Refund Policy
Last updated: 1 January 2026
Agricultural Products: Seeds and plants are perishable goods. We accept returns only for specific quality/delivery issues.
1. When We Accept Returns
- Wrong product/variety delivered
- Damaged/compromised seed packets or wilted plants in transit
- Dead plant on arrival (within 48 hours)
- Missing items from order
- Lost in transit (confirmed)
Important: Return requests for live plants and seeds must be raised within 48 hours of delivery with clear photographs.
2. Not Accepted
- Low germination (depends on growing conditions)
- Opened/used products that are not damaged/incorrect
- Plant death after 48 hours
- Change of mind after delivery
3. How to Claim
Visit Track & Support, enter your order ID and registered email, and attach photos. Review within 2–3 business days.
4. Refund
Prepaid → original method (7–10 days). COD → NEFT/UPI (7–10 days). Replacement if in stock.